SpinsUp Terms and Conditions

Welcome to SpinsUp Casino. These Terms and Conditions ("Terms") govern your access to and use of our website and services. By registering an account, you agree to be bound by these Terms in full. If you do not agree with any part of them, you must not use our platform. We operate under Novatrix SRL, licensed and regulated by the Tobique Gaming Commission under licence no. 0000002.

Eligibility and Account Registration

At Spins Up, we only allow individuals who are at least 18 years old, or the legal age of gambling in their jurisdiction, to register an account. Here at SpinsUp, we require all players to provide accurate, complete, and truthful information during the registration process. You are solely responsible for maintaining the confidentiality of your login credentials and for all activities carried out under your account.

• We verify your identity before processing withdrawals
• We reserve the right to request additional documentation at any time
• We may suspend or close accounts that contain false information

Our Spins Up platform is not available to residents of restricted jurisdictions, including but not limited to the United States, United Kingdom, France, Germany, Spain, and several other territories listed in our restricted countries policy. It is your responsibility to verify that online gambling is legal in your location before creating an account.

Deposits, Withdrawals, and Currencies

At SpinsUp Casino, we accept a wide range of currencies, including EUR, USD, AUD, CAD, NOK, NZD, ZAR, and several cryptocurrencies such as Bitcoin, Ethereum, Litecoin, Bitcoin Cash, Dogecoin, and Tether. Our minimum deposit requirement is €20 (or the equivalent in your chosen currency), and the same minimum applies to withdrawal requests.

We process withdrawals according to the method used, with e-wallets and crypto transactions typically processed instantly once approved, while card withdrawals may take one to three business days and bank transfers up to seven business days. Withdrawal limits apply per day, week, and month, and we reserve the right to adjust these limits where necessary for security or regulatory compliance. Progressive jackpot wins are paid out in full, in accordance with our internal payment policy.

We may require you to complete identity verification procedures before releasing your first withdrawal. This process, known as KYC (Know Your Customer), helps us at Spins Up prevent fraud and comply with anti-money laundering regulations.

Payment Responsibility

You confirm that any payment method used to fund your account belongs to you and that you are authorized to use it. We are not liable for any losses resulting from unauthorized use of a payment method, and we reserve the right to reverse transactions where fraud is suspected.

Bonuses and Promotions

Our Welcome Package offers up to €5,000 plus 300 Free Spins spread across your first four deposits, along with ongoing promotions such as our Tuesday Reload, Thursday Boost, Friday Fortune, and Sunday Funday offers. Each bonus is governed by specific wagering requirements, typically 40x the bonus and free spins amount, along with maximum bet limits and validity periods detailed in our promotions page.

• We apply a 100% contribution rate for slots toward wagering requirements, while table games and live casino titles contribute only 5%
• We exclude jackpot slots from bonus wagering contributions
• We reserve the right to void bonus winnings if wagering rules are violated
• We do not offer bonuses to players from Israel, Spain, Sweden, the UK, or the USA

We at SpinsUp may modify, suspend, or cancel any promotion at our discretion, particularly if we detect bonus abuse, multiple accounts, or any attempt to exploit our offers through coordinated play.

Loyalty Program and VIP Club

Our loyalty program consists of 10 levels with a combined prize fund of €100,000, plus daily, weekly, and monthly cashback rewards that increase as you climb the tiers. Cashback and cash rewards carry a 10x wagering requirement with a maximum win capped at 10x the bonus amount. Players invited to our VIP Club enjoy a personal account manager, faster cashouts, higher limits, and exclusive tournaments and gifts. We reserve the right to determine VIP eligibility and may revoke VIP status in cases of suspicious activity.

Game Fairness and Providers

We work with more than 190 game providers, including Pragmatic Play, Play'n GO, Evolution, NetEnt, and many others, to deliver over 10,000 games across slots, table games, live casino, and jackpot titles. All games featured on our platform use certified random number generators, and we conduct regular audits to confirm fairness. We at SpinsUp do not guarantee winnings, as outcomes in games of chance are inherently unpredictable.

Responsible Gambling

We are committed to promoting responsible gambling practices among our players. You may request deposit limits, time-outs, or self-exclusion at any time by contacting our support team. We encourage you to gamble only with funds you can afford to lose and to treat gambling as entertainment rather than a source of income.

Account Suspension and Termination

We reserve the right to suspend or terminate your account if we identify a breach of these Terms, fraudulent activity, or behavior that violates our fair play policy. In such cases, we may withhold winnings pending investigation. You may also close your account voluntarily at any time by contacting our customer support team.

Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages arising from your use of our services, including technical failures, internet connectivity issues, or third-party payment processing delays. Our liability, where applicable, is limited to the amount of your account balance at the time of the dispute.

Customer Support

Our support team is available 24/7 via LiveChat, email at support@spinsup.com, and WhatsApp for our VIP members. Support is offered in English, German, and Russian. We encourage you to reach out with any questions regarding your account, bonuses, or transactions before escalating any disputes.

Changes to These Terms

We may update these Terms periodically to reflect changes in regulations, our services, or industry standards. We will notify registered players of significant changes via email or through an on-site notification. Continued use of our platform after such updates constitutes your acceptance of the revised Terms.

Governing Law

These Terms are governed by the laws applicable to our operating license issued by the Tobique Gaming Commission. Any disputes arising from your use of our services shall be resolved in accordance with the dispute resolution procedures outlined in our complaints policy.